VanillaSoft incident

New VoIP Line Provisioning/Assigning/Reassigning of lines

Major Resolved View vendor source →

VanillaSoft experienced a major incident on October 28, 2025 affecting VanillaSoft VoIP/SMS, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 10:01 PM UTC
Resolved
Oct 29, 2025, 12:06 AM UTC
Duration
2h 4m
Detected by Pingoru
Oct 28, 2025, 10:01 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Oct 28, 2025, 10:01 PM UTC

    We are currently reviewing issues with our VoIP line provisioning partner Alianza that could be impacting some of our clients. New VoIP line creation, activation, and deletion are affected by this outage. The Vanillasoft support team is engaging with our Alianza partner to work towards a resolution. This outage does not affect your ability to place or receive calls. If you have any questions or concerns, please reach out to our Customer Support team or visit our status page for real-time updates. (https://status.vanillasoft.com/)

  2. investigating Oct 28, 2025, 10:19 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 28, 2025, 10:29 PM UTC

    We received confirmation that the outage affecting line creation, assigning and reassigning is now resolved. We will continue to monitor. Thank you for your patience and understanding. If you are still experiencing issues, please contact our Customer Support Team. We apologize for any inconvenience this may have caused.

  4. investigating Oct 28, 2025, 10:40 PM UTC

    We are still getting reports that the issue may not be fully resolved. Some clients may also be experiencing issues with logging into VS Connect. We continue to work with our host Alianza for resolution. Thanking you in advance for your patience and understanding.

  5. investigating Oct 28, 2025, 11:14 PM UTC

    We are continuing to experience issues affecting VoIP line creation, assignment, reassignment, and VS Connect logins. We are actively working with our Host Partner, Alianza, to identify the root cause and implement a resolution. At this time, these functions may be intermittently unavailable or fail to complete successfully. Other services remain operational. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

  6. resolved Oct 29, 2025, 12:06 AM UTC

    We’re pleased to confirm that the earlier issues affecting VoIP line creation, assignment, reassignment, and VS Connect logins have now been resolved. Our team, in collaboration with our Host Partner, Alianza, has implemented corrective measures, and all related services are now operating normally. We will continue to monitor system performance closely to ensure ongoing stability. Thank you for your patience and understanding while we worked to restore full functionality. Vanillasoft Customer Support