VanillaSoft incident

Some Clients getting "Failed to Establish" Errors on their softphones

Major Resolved View vendor source →

VanillaSoft experienced a major incident on November 24, 2025 affecting VanillaSoft VoIP/SMS, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 03:02 PM UTC
Resolved
Nov 24, 2025, 04:16 PM UTC
Duration
1h 13m
Detected by Pingoru
Nov 24, 2025, 03:02 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Nov 24, 2025, 03:02 PM UTC

    We are currently investigating reports of some clients receiving "Failed to Establish" errors when attempting to dial. Our engineers are working on identifying the root cause. We apologize for the inconvenience and are working on a quick resolution.

  2. monitoring Nov 24, 2025, 03:15 PM UTC

    Our VoIP engineers have found the root cause and have successfully resolved the "Failed to Establish" issues for outbound dialing. We will continue to monitor. We appreciate your patience and understanding. If you have any other issues, please reach out to our Customer Support Team.

  3. resolved Nov 24, 2025, 04:16 PM UTC

    All outbound dialing is operational. This issue is now resolved. The issue was directly related to the Clarity dynamic call path systems and their subsequent backend dependencies. The team has made the necessary adjustments to ensure no recurrence. If you encounter further issues, please contact our Customer Support Team. Thank you