VanillaSoft experienced a major incident on February 4, 2026 affecting VanillaSoft VoIP/SMS, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2026, 12:30 AM UTC
We are currently investigating reports of Failed to Establish Error on our Voip system. Our engineers are working to identify root cause
- investigating Feb 04, 2026, 12:56 AM UTC
Our engineers are still investigating the root cause of this issue with our VOIP services. We are engaged with the team and are working towards a resolution. We apologize for any inconvenience this may cause. We appreciate your continued patience.
- monitoring Feb 04, 2026, 01:14 AM UTC
We are getting reports that our VOIP services issue with Failed to Establish has been resolved. We will continue to monitor. We thank you all for your patience and understanding and we sincerly apologize for any inconvience this has caused.
- resolved Feb 04, 2026, 01:33 AM UTC
The service disruption has been resolved, and systems are currently operating normally. Our initial investigation indicates the outage may have been caused by an issue with a downstream carrier. We are awaiting final confirmation from the provider and will share additional details as soon as they are available. Thank you for your patience and understanding.