Voip Failed to Establish Error

Update timeline

1. investigating Feb 05, 2026, 03:16 PM UTC

   We are aware of an outage affecting the ability to dial on our VOIP service. Clients are reporting when attempting to dial out, they are receiving a "Failed to Establish Call" error message. Our engineers are currently investigating the root cause and working to address this as quickly as possible. We appreciate your patience. We apologize for the inconvenience this is causing.

2. investigating Feb 05, 2026, 03:16 PM UTC

   We are continuing to investigate this issue.

3. monitoring Feb 05, 2026, 03:41 PM UTC

   Our engineers have identified the issue as being the Clarity Freeswitch gateways. Our voip engineers have implemented a fix and services are resuming and showing as operational. We will continue to monitor to ensure stability. If you are still encountering issues, please reach out to our Customer Support Team at 1-972-200-0179 option 2. Thank you for your understanding.

4. resolved Feb 05, 2026, 03:50 PM UTC

   The Failed to Establish Call errors on Outbound calls is now resolved. Clients are confirming that they can now place outbound calls successfully. Thank you for your patience and understanding. We apologize for any inconvenience this may have caused. If you have any further questions or you are still experiencing issues, please contact our Customer Support Team. Thank you.