VanillaSoft incident

Voip Failed to Establish Error-Outbound Dialing

Notice Resolved View vendor source →

VanillaSoft experienced a notice incident on February 5, 2026 affecting VanillaSoft VoIP/SMS, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 03:57 PM UTC
Resolved
Feb 05, 2026, 04:12 PM UTC
Duration
15m
Detected by Pingoru
Feb 05, 2026, 03:57 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Feb 05, 2026, 03:57 PM UTC

    We are showing a recurrence with the Failed to Establish Error for outbound dialing. Our engineers are fully engaged and are looking into the cause. We will provide an update as soon as possible

  2. resolved Feb 05, 2026, 04:12 PM UTC

    Outbound calls are now working. We will continue to monitor to ensure stability. If you experience any issues, please contact our Customer Support Team. Thank you.