VanillaSoft incident
Intermittent Failed to Enable (SIP Error 500) for VoIP Users
VanillaSoft experienced a major incident on March 24, 2026 affecting VanillaSoft VoIP/SMS, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 08:12 PM UTC
We are currently investigating reports that some clients are experiencing a “Failed to Enable (SIP 500)” error when attempting to use their VoIP services. Our engineering team has been engaged and is actively working to identify the root cause. Additionally, some users may experience intermittent lag when navigating the portal. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Mar 24, 2026, 08:45 PM UTC
At this time, inbound and outbound calling services are operational and calls are flowing as expected. Portal navigation has stabilized and is performing normally. We will continue to monitor the situation and provide updates as more information becomes available. Should you have any questions or require assistance, please contact our Customer Support team. Thank you for your continued patience and understanding.
- resolved Mar 24, 2026, 11:14 PM UTC
This incident has been resolved.