Service Disruption – Voice Services

Update timeline

1. investigating Jul 09, 2026, 11:25 PM UTC

   We are currently experiencing a service disruption impacting our VoIP (Voice over IP) services. As a result, customers may experience: Inbound and outbound calling disruptions SMS message delivery delays or failures Voicemail Drop (VM Drop) service interruptions Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as possible. We understand the impact this has on your business and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available or as we make progress toward resolution. Current Status: Investigating Impact: VoIP Calling, SMS Deliverability, and VM Drops Priority: Critical Thank you for your patience and understanding while we work to resolve this issue.

2. monitoring Jul 09, 2026, 11:41 PM UTC

   The earlier service disruption impacting VoIP services, SMS deliverability, and VM Drops has been resolved. Our teams are continuing to monitor the environment to ensure services remain stable. If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance. Thank you for your patience while we worked to resolve this issue.

3. resolved Jul 09, 2026, 11:48 PM UTC

   The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved. All affected services have been restored and are operating normally. If you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.