Vanco incident
Sev 1: Intermittent issues with CXP CDE apps being able to establish a secure connection to cloudflare, WAF (Web Application Firewall) solution
Resolved after 1 day 22 hours, affecting Partner APIs and Processor API and 1 more, on June 8, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 08, 2021, 02:37 PM UTC
We are currently investigating this issue.
- investigating Jun 08, 2021, 04:18 PM UTC
We are continuing to investigate this issue.
- identified Jun 08, 2021, 04:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2021, 05:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 08, 2021, 09:33 PM UTC
Security and DevOps is applying an update that to switch from a hotfix had earlier to a possible permanent fix. We continue to monitor the change, and if errors continue to be detected, will put the"hotfix" back.
- investigating Jun 09, 2021, 04:47 PM UTC
We see outage on the Payments for EDU. We are currently working on identifying the issue
- investigating Jun 09, 2021, 05:12 PM UTC
We are continuing to investigate this issue.
- identified Jun 09, 2021, 05:42 PM UTC
The issue has been identified as a known issue from the processor side, WorldPay. We will provide update as soon as we receive new information from WorldPay. No ETA has been provided at the moment.
- monitoring Jun 09, 2021, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2021, 12:58 PM UTC
This incident has been resolved.
Your product runs on more than Vanco
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services