Vanco incident

Sev 1: CXP Error processing WorldPay Transactions

Resolved after 1 hour 7 minutes, affecting Pay API, on August 4, 2021.

monitoring Aug 04, 2021, 02:47 PM UTC

Worldpay appears to be processing transactions again, but we are continuing to monitor the situation.

Started
Aug 04, 2021, 02:10 PM UTC
Resolved
Aug 04, 2021, 03:17 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 04, 2021, 02:10 PM UTC

Affected components

Pay API

Update timeline

  1. identified Aug 04, 2021, 02:10 PM UTC

    CXP has started receiving 502 errors from WorldPay while attempting to process transactions starting at roughly 8:00 am this morning.We are investigating. WorldPay has just confirmed it is an issue on their side starting at 7:57 am

  2. monitoring Aug 04, 2021, 02:47 PM UTC

    Worldpay appears to be processing transactions again, but we are continuing to monitor the situation.

  3. resolved Aug 04, 2021, 03:17 PM UTC

    This incident has been resolved

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