VALR experienced a critical incident on February 1, 2024 affecting API and VALR.COM and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
APIVALR.COMFiat DepositsCrypto DepositsFiat WithdrawalsCrypto Withdrawals
Update timeline
- investigating Feb 01, 2024, 08:24 PM UTC
We are currently investigating an issued that has caused the exchange to enter read only mode. All funds are safe.
- identified Feb 01, 2024, 08:50 PM UTC
The issue has been identified and we estimate that the exchange come out of read only mode by 21:00 UTC.
- identified Feb 01, 2024, 09:08 PM UTC
We are continuing to work on a fix and will provide an update as soon as possible.
- monitoring Feb 01, 2024, 09:15 PM UTC
We have implemented a fix and the exchange is currently in post-only mode.
- monitoring Feb 01, 2024, 09:21 PM UTC
The exchange will exit post-only mode and full trading will be enabled at 21:25 UTC.
- resolved Feb 01, 2024, 09:29 PM UTC
The incident has been resolved.