VALD incident
Incident: SQL Database connection errors in the Azure 'East US' region
Resolved after 9 hours 15 minutes, affecting Websites (VALD Hub), on September 16, 2023.
Between 07:33 UTC and 21:38 UTC on 16 Sep 2023, some parts of the VALD platform experienced persistent issues trying to connect to Azure SQL Database in East US. All users will now have access to VALD products and services as per normal. If you or a client are still encountering any issues, please reach out to [email protected]
Affected components
Update timeline
- investigating Sep 16, 2023, 11:45 AM UTC
We've been alerted that our SQL database instance in the Azure East US region is one of a number currently performing at a degraded state. VALD users in or near the US region might experience long loading times across our apps or even time-outs. We'll post updates as more information becomes available.
- resolved Sep 16, 2023, 09:00 PM UTC
Between 07:33 UTC and 21:38 UTC on 16 Sep 2023, some parts of the VALD platform experienced persistent issues trying to connect to Azure SQL Database in East US. All users will now have access to VALD products and services as per normal. If you or a client are still encountering any issues, please reach out to [email protected]
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