Resolved after 41 minutes, affecting Dashboard, on February 22, 2024.
The incident has been successfully addressed. To summarize, while carrying out routine server optimization, unexpected networking issues arose, leading to the problem. We have pinpointed the root cause and are implementing measures to prevent similar occurrences in the future. We appreciate your patience and understanding throughout this process.
Affected components
Update timeline
- investigating Feb 22, 2024, 04:07 AM UTC
We are currently facing issue with the UXCam Dashboard (https://app.uxcam.com). Our team is currently investigating.
- identified Feb 22, 2024, 04:25 AM UTC
The issue has been identified and are in the process of applying necessary fixes. We will keep you posted.
- monitoring Feb 22, 2024, 04:29 AM UTC
We have applied the fix and the dashboard has been restored to normal working condition. We are actively monitoring.
- resolved Feb 22, 2024, 04:49 AM UTC
The incident has been successfully addressed. To summarize, while carrying out routine server optimization, unexpected networking issues arose, leading to the problem. We have pinpointed the root cause and are implementing measures to prevent similar occurrences in the future. We appreciate your patience and understanding throughout this process.
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