Userlane Outage History

Userlane had 9 outages in the last 2 years totaling 67h 37m of downtime — averaging 0.4 incidents per month.

There were 9 Userlane outages since October 9, 2025 totaling 67h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.userlane.com

Minor September 2, 2026

Elevated database CPU usage

Detected by Pingoru: Sep 02, 2026, 07:26 PM UTC
Resolved: Sep 02, 2026, 07:26 PM UTC
Duration: —

Affected: APIAnalyticsPortalPlayer-EditorPortalAnalyticsAPI

Timeline · 3 updates

investigating Sep 02, 2026, 06:35 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting our platform. Our team is working to identify the cause and will provide updates as soon as more information becomes available. Thank you for your patience. Affected components Player-Editor (Degraded performance) Analytics (Degraded performance) Portal (Degraded performance) API (Degraded performance)
identified Sep 02, 2026, 07:03 PM UTC

Status: Identified The issue has been identified, and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding. Affected components Analytics (Degraded performance) Portal (Degraded performance) API (Degraded performance) Player-Editor (Degraded performance)
resolved Sep 02, 2026, 07:26 PM UTC

Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Player-Editor (Operational) Analytics (Operational) Portal (Operational) API (Operational)

Read the full incident report →

Minor April 24, 2026

US cluster nodes connectivity issue

Detected by Pingoru: Apr 24, 2026, 11:31 PM UTC
Resolved: Apr 24, 2026, 11:31 PM UTC
Duration: —

Affected: Player-EditorPortalAnalyticsAPI

Timeline · 3 updates

identified Apr 24, 2026, 02:08 PM UTC

Status: Identified Newly deployed Kubernetes nodes in the US cluster were unable to run workloads due to networking issues, resulting in outages for several core services. Our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding. Affected components Analytics (Full outage) Player-Editor (Full outage) Portal (Full outage) API (Full outage)
monitoring Apr 24, 2026, 04:15 PM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Analytics (Operational) Player-Editor (Operational) Portal (Operational) API (Operational)
resolved Apr 24, 2026, 11:31 PM UTC

Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Analytics (Operational) Player-Editor (Operational) Portal (Operational) API (Operational)

Read the full incident report →

Minor February 27, 2026

US - API performance degraded

Detected by Pingoru: Feb 27, 2026, 09:55 AM UTC
Resolved: Feb 27, 2026, 09:55 AM UTC
Duration: —

Affected: Player-EditorPortalAnalyticsAPI

Timeline · 4 updates

identified Feb 20, 2026, 03:46 PM UTC

Status: Identified We are aware of a performance issue affecting the US region. The issue has been identified and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding. Affected components Analytics (Degraded performance) Player-Editor (Degraded performance) Portal (Degraded performance) API (Degraded performance)
identified Feb 22, 2026, 02:53 PM UTC

Status: Identified Our engineering team continues to actively work on resolving the performance issue affecting the US region. We are investigating the root cause and working toward a stable resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience. Affected components Analytics (Degraded performance) Player-Editor (Degraded performance) Portal (Degraded performance) API (Degraded performance)
monitoring Feb 24, 2026, 10:11 AM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Analytics (Degraded performance) Player-Editor (Degraded performance) Portal (Degraded performance) API (Degraded performance)
resolved Feb 27, 2026, 09:55 AM UTC

Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Analytics (Operational) Player-Editor (Operational) Portal (Operational) API (Operational)

Read the full incident report →

Minor February 5, 2026

Segments with date filters not being activated

Detected by Pingoru: Feb 05, 2026, 09:43 AM UTC
Resolved: Feb 05, 2026, 09:43 AM UTC
Duration: —

Affected: Player-Editor

Timeline · 3 updates

identified Feb 04, 2026, 11:21 AM UTC

Status: Identified We're aware of an issue with segments that contain a date filter, resulting in associated content not being displayed to users. A fix has been identified. We will provide further updates as progress is made. Thank you for your understanding. Affected components Player-Editor (Degraded performance) Player-Editor (Degraded performance)
monitoring Feb 04, 2026, 02:10 PM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Player-Editor (Degraded performance) Player-Editor (Degraded performance)
resolved Feb 05, 2026, 09:43 AM UTC

Status: Resolved The issue has been resolved, and all services are now fully operational. The impact was not global (i.e. not all customers were impacted) and only occurred on segments that used a filter on date or external ID. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Player-Editor (Operational) Player-Editor (Operational)

Read the full incident report →

Minor January 28, 2026

EU platform scaling issues

Detected by Pingoru: Jan 28, 2026, 03:46 PM UTC
Resolved: Jan 28, 2026, 03:46 PM UTC
Duration: —

Affected: AnalyticsAPI

Timeline · 3 updates

identified Jan 28, 2026, 09:20 AM UTC

Status: Identified We've identified an issue preventing our platform from scaling. Users might experience degraded performance or timeouts. We're rolling out a fix that will take up to 3 hours to fully deploy Affected components Analytics (Partial outage) API (Degraded performance)
monitoring Jan 28, 2026, 11:20 AM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Analytics (Operational) API (Operational)
resolved Jan 28, 2026, 03:46 PM UTC

Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Analytics (Operational) API (Operational)