Userlane experienced a minor incident on January 28, 2026 affecting Analytics and API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 28, 2026, 09:20 AM UTC
Status: Identified We've identified an issue preventing our platform from scaling. Users might experience degraded performance or timeouts. We're rolling out a fix that will take up to 3 hours to fully deploy Affected components Analytics (Partial outage) API (Degraded performance)
- monitoring Jan 28, 2026, 11:20 AM UTC
Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Analytics (Operational) API (Operational)
- resolved Jan 28, 2026, 03:46 PM UTC
Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Analytics (Operational) API (Operational)