Userlane experienced a minor incident on April 24, 2026 affecting Player-Editor and Portal and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 24, 2026, 02:08 PM UTC
Status: Identified Newly deployed Kubernetes nodes in the US cluster were unable to run workloads due to networking issues, resulting in outages for several core services. Our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding. Affected components Analytics (Full outage) Player-Editor (Full outage) Portal (Full outage) API (Full outage)
- monitoring Apr 24, 2026, 04:15 PM UTC
Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Analytics (Operational) Player-Editor (Operational) Portal (Operational) API (Operational)
- resolved Apr 24, 2026, 11:31 PM UTC
Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Analytics (Operational) Player-Editor (Operational) Portal (Operational) API (Operational)