US - API performance degraded

Update timeline

1. identified Feb 20, 2026, 03:46 PM UTC

   Status: Identified We are aware of a performance issue affecting the US region. The issue has been identified and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding. Affected components Analytics (Degraded performance) Player-Editor (Degraded performance) Portal (Degraded performance) API (Degraded performance)

2. identified Feb 22, 2026, 02:53 PM UTC

   Status: Identified Our engineering team continues to actively work on resolving the performance issue affecting the US region. We are investigating the root cause and working toward a stable resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience. Affected components Analytics (Degraded performance) Player-Editor (Degraded performance) Portal (Degraded performance) API (Degraded performance)

3. monitoring Feb 24, 2026, 10:11 AM UTC

   Status: Monitoring A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed. Affected components Analytics (Degraded performance) Player-Editor (Degraded performance) Portal (Degraded performance) API (Degraded performance)

4. resolved Feb 27, 2026, 09:55 AM UTC

   Status: Resolved The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. Affected components Analytics (Operational) Player-Editor (Operational) Portal (Operational) API (Operational)