Uscreen experienced a major incident on July 14, 2026 affecting Uscreen Video on Demand and Uscreen Live Streaming, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 05:59 PM UTC
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
- investigating Jul 14, 2026, 05:59 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 14, 2026, 06:09 PM UTC
Our third-party CDN partner has implemented a fix and is currently monitoring the results. We're continuing to watch video playback closely and will confirm once we see full resolution.
- resolved Jul 14, 2026, 08:22 PM UTC
This incident has been resolved. Our CDN partner confirmed the fix, and video playback has returned to normal. We appreciate your patience while this was being resolved.