URL2PNG incident

beta api end point non-responsive

Resolved after 5 hours 9 minutes, affecting API - Beta, on June 2, 2019.

resolved Jun 03, 2019, 12:23 AM UTC

Full captures resumed as of Jun 02 23:25:08 UTC. Google declared their outage to have ended as of 2019-06-02 11:45 (UTC).

Started
Jun 02, 2019, 07:14 PM UTC
Resolved
Jun 03, 2019, 12:23 AM UTC
Duration
5h 9m
Detected by Pingoru
Jun 02, 2019, 07:14 PM UTC

Affected components

API - Beta

Update timeline

  1. investigating Jun 02, 2019, 07:14 PM UTC

    We are currently investigating this issue.

  2. identified Jun 02, 2019, 07:46 PM UTC

    This outage is related to a broader outage of upstream providers. See https://status.cloud.google.com/incident/compute/19003 however the impact is broader than just url2png, sites and services being served by GCP seem unavailable for many customers.

  3. identified Jun 02, 2019, 10:11 PM UTC

    If you have important capture traffic running on the beta api endpoint, we recommend you shift to the production api endpoint heading forward. Keep in mind, capturing assets still impacted by this outage will likely result in errors and/or abnormal asset capture.

  4. resolved Jun 03, 2019, 12:23 AM UTC

    Full captures resumed as of Jun 02 23:25:08 UTC. Google declared their outage to have ended as of 2019-06-02 11:45 (UTC).

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