URL2PNG incident

limited production traffic impaired

Resolved after 3 hours 37 minutes, affecting API - Legacy, on April 11, 2021.

monitoring Apr 11, 2021, 02:05 PM UTC

The cold cache layer behind our CDN became impaired, resulting in several short windows of high latency responses and a small number of error responses within those windows. We have repaired the cold cache layer infrastructure, and it is actively rebuilding and returning to normal operations. All requests are processing normally at this time, but the system will remain in monitoring until 12pm EST.

Started
Apr 11, 2021, 01:07 PM UTC
Resolved
Apr 11, 2021, 04:45 PM UTC
Duration
3h 37m
Detected by Pingoru
Apr 11, 2021, 01:07 PM UTC

Affected components

API - Legacy

Update timeline

  1. investigating Apr 11, 2021, 01:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 11, 2021, 02:05 PM UTC

    The cold cache layer behind our CDN became impaired, resulting in several short windows of high latency responses and a small number of error responses within those windows. We have repaired the cold cache layer infrastructure, and it is actively rebuilding and returning to normal operations. All requests are processing normally at this time, but the system will remain in monitoring until 12pm EST.

  3. resolved Apr 11, 2021, 04:45 PM UTC

    This incident has been resolved.

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