Resolved after 3 hours 37 minutes, affecting API - Legacy, on April 11, 2021.
The cold cache layer behind our CDN became impaired, resulting in several short windows of high latency responses and a small number of error responses within those windows. We have repaired the cold cache layer infrastructure, and it is actively rebuilding and returning to normal operations. All requests are processing normally at this time, but the system will remain in monitoring until 12pm EST.
Affected components
Update timeline
- investigating Apr 11, 2021, 01:07 PM UTC
We are currently investigating this issue.
- monitoring Apr 11, 2021, 02:05 PM UTC
The cold cache layer behind our CDN became impaired, resulting in several short windows of high latency responses and a small number of error responses within those windows. We have repaired the cold cache layer infrastructure, and it is actively rebuilding and returning to normal operations. All requests are processing normally at this time, but the system will remain in monitoring until 12pm EST.
- resolved Apr 11, 2021, 04:45 PM UTC
This incident has been resolved.
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