URL2PNG incident

Production traffic impaired

Resolved after 47 minutes, affecting API - Legacy, on August 20, 2021.

resolved Aug 20, 2021, 09:47 PM UTC

Starting at 21:00 UTC fresh captures started experiencing increased latency, with some request timing out and resulting in an error response. The majority of requests during this window did capture the desired page, despite the initial error response. At 21:15 UTC all traffic and error levels have returned to normal.

Started
Aug 20, 2021, 09:00 PM UTC
Resolved
Aug 20, 2021, 09:47 PM UTC
Duration
47m
Detected by Pingoru
Aug 20, 2021, 09:00 PM UTC

Affected components

API - Legacy

Update timeline

  1. investigating Aug 20, 2021, 09:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 20, 2021, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2021, 09:47 PM UTC

    Starting at 21:00 UTC fresh captures started experiencing increased latency, with some request timing out and resulting in an error response. The majority of requests during this window did capture the desired page, despite the initial error response. At 21:15 UTC all traffic and error levels have returned to normal.

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