Urbantz Outage History

Urbantz had 11 outages in the last 2 years totaling 32h 54m of downtime, averaging 0.5 incidents per month.

There were 11 Urbantz outages since January 22, 2025 totaling 32h 54m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: urbantz.statuspage.io

Minor September 7, 2026

Login Issues

Detected by Pingoru: Sep 07, 2026, 11:54 AM UTC
Resolved: Sep 08, 2026, 07:22 AM UTC
Duration: 19h 28m

Affected: Mobile Application

Timeline · 5 updates

investigating Sep 07, 2026, 11:54 AM UTC

Some drivers may currently be experiencing login issues. We are investigating the problem and will keep you updated as soon as we have more information.
investigating Sep 07, 2026, 11:55 AM UTC

We are continuing to investigate this issue.
investigating Sep 07, 2026, 12:23 PM UTC

To remediate the login issue, we invite the affected driver users to reinstall the Urbantz mobile app from the PlayStore. The working mobile version is 1.11.5.
identified Sep 07, 2026, 04:06 PM UTC

To remediate the login issue, we invite the affected driver users to reinstall the Urbantz mobile app from the PlayStore. The working mobile version is 1.11.5.
resolved Sep 08, 2026, 07:22 AM UTC

The incident has been solved. Please feel free to update to the latest Urbantz mobile version.

Read the full incident report →

Minor April 8, 2026

Mobile App service degradation: Status - Resolved

Detected by Pingoru: Apr 08, 2026, 10:42 AM UTC
Resolved: Apr 08, 2026, 05:34 PM UTC
Duration: 6h 51m

Affected: Mobile Application

Timeline · 2 updates

investigating Apr 08, 2026, 10:42 AM UTC

We are currently experiencing a partial service degradation affecting the iOS Mobile App. Tasks or rounds using Metadata Selection may cause the app to freeze, leading to operational delays for drivers. The root cause has been identified, and a new version of the mobile app will be released shortly to resolve this issue. Drivers will be required to update the app once the new version 1.9.10 is available.
resolved Apr 08, 2026, 05:34 PM UTC

iOS version 1.9.10, which includes the fix for the black screen/freezing issue, is now available for download on the Apple App Store.

Read the full incident report →

Minor March 20, 2026

Platform Slowness: Status - Resolved

Detected by Pingoru: Mar 20, 2026, 01:30 PM UTC
Resolved: Mar 20, 2026, 02:30 PM UTC
Duration: 1h

Timeline · 1 update

resolved Mar 20, 2026, 02:38 PM UTC

On March 20th, 2026 between 14:00 and 14:30 UTC, Urbantz platform experienced a performance degradation lasting approximately 30min.

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Major December 5, 2025

Service degradation: Status - Resolved

Detected by Pingoru: Dec 05, 2025, 08:49 AM UTC
Resolved: Dec 05, 2025, 09:14 AM UTC
Duration: 25m

Timeline · 1 update

resolved Dec 05, 2025, 09:20 AM UTC

Today, between 08:49 UTC and 09:14 UTC, we experienced a partial service degradation affecting our webhooks due to Cloudflare services being down. The services are available again, and the webhooks are functional once again.

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Critical November 18, 2025

Service degradation

Detected by Pingoru: Nov 18, 2025, 11:37 AM UTC
Resolved: Nov 18, 2025, 12:03 PM UTC
Duration: 25m

Affected: Web Application

Timeline · 4 updates

investigating Nov 18, 2025, 11:37 AM UTC

We are currently experiencing a degradation of service due to issues with the Cloudflare services. We are currently looking into the issue and will follow up with more updates.
identified Nov 18, 2025, 11:41 AM UTC

We identified the issue and took measures to address it. The service should now be restored. We are monitoring the performance.
monitoring Nov 18, 2025, 11:58 AM UTC

We continue our monitoring as all systems are operational. Please clear the cache in your browser and refresh the application to ensure your application runs successfully following the issue.
resolved Nov 18, 2025, 12:03 PM UTC

We confirm that all systems are operational. This incident is closed. The issue was caused by Cloudflare services, and we took urgent steps on our side to mitigate its impact. Please make sure to clear your cache and refresh your browser page to ensure your application runs successfully again.

Read the full incident report →

Minor November 14, 2025

Webhook delay

Detected by Pingoru: Nov 14, 2025, 01:44 PM UTC
Resolved: Nov 14, 2025, 03:15 PM UTC
Duration: 1h 30m

Affected: Public API

Timeline · 4 updates

investigating Nov 14, 2025, 01:44 PM UTC

We are experiencing a slowdown in webhook processing at the moment, which means webhooks may arrive later than usual. We are currently investigating the issue.
monitoring Nov 14, 2025, 01:49 PM UTC

We have identified the source of the issue and mitigated it. We are monitoring the webhook performance.
monitoring Nov 14, 2025, 02:16 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 14, 2025, 03:15 PM UTC

The incident has been fully resolved. Webhook performance has been restored, and all systems are again fully operational.

Read the full incident report →

Major August 12, 2025

Temporary Service Degradation - Resolved

Detected by Pingoru: Aug 12, 2025, 01:35 PM UTC
Resolved: Aug 12, 2025, 01:35 PM UTC
Duration: –

Affected: Web ApplicationMobile ApplicationPublic API

Timeline · 1 update

resolved Aug 12, 2025, 01:35 PM UTC

The global service degradation affecting updates failing and triggering a task validation error has been successfully resolved. After monitoring system performance, we confirm that all services are fully operational again. Thank you for your patience.

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Notice July 8, 2025

Round Creator issues

Detected by Pingoru: Jul 08, 2025, 05:15 PM UTC
Resolved: Jul 08, 2025, 05:28 PM UTC
Duration: 13m

Affected: Web Application

Timeline · 2 updates

investigating Jul 08, 2025, 05:15 PM UTC

We have identified issues sporadically affecting the functionality of Round Creator. We are currently working on addressing it and will provide a new update once fixed.
resolved Jul 08, 2025, 05:28 PM UTC

We have identified the issue concerning the Round Creator and addressed it. All systems are now fully operational.

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Notice March 21, 2025

Delivery Notes service degradation: Status - Resolved

Detected by Pingoru: Mar 21, 2025, 10:19 AM UTC
Resolved: Mar 21, 2025, 10:19 AM UTC
Duration: –

Affected: Web Application

Timeline · 1 update

resolved Mar 21, 2025, 10:19 AM UTC

Please be informed that this morning we experienced a partial service degradation in our delivery notes. Due to this, the PDF generation of the delivery notes was affected. The cause of the issue has been identified and the issue has been successfully resolved. After monitoring system performance, we confirm that all services are fully operational again. Thank you for your patience.

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Notice February 1, 2025

Slowness when retrieving timeslots

Detected by Pingoru: Feb 01, 2025, 08:30 AM UTC
Resolved: Feb 01, 2025, 11:30 AM UTC
Duration: 3h

Timeline · 1 update

resolved Feb 20, 2025, 04:50 PM UTC

For 3 hours, Urbantz's timeslot API was slower while we monitored scaling our Green Timeslots feature. The situation was resolved after we've completed the monitoring

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Notice January 22, 2025

Slow notifications delivery

Detected by Pingoru: Jan 22, 2025, 01:30 AM UTC
Resolved: Jan 22, 2025, 01:30 AM UTC
Duration: –

Timeline · 1 update

resolved Feb 20, 2025, 04:46 PM UTC

Notifications took longer to deliver due to an issue with the Urbantz URL shortener. The situation was resolved after 1 hour with no message lost, at most delayed for the duration

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