Urbantz experienced a minor incident on September 7, 2026 affecting Mobile Application, lasting 19h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 11:54 AM UTC
Some drivers may currently be experiencing login issues. We are investigating the problem and will keep you updated as soon as we have more information.
- investigating Sep 07, 2026, 11:55 AM UTC
We are continuing to investigate this issue.
- investigating Sep 07, 2026, 12:23 PM UTC
To remediate the login issue, we invite the affected driver users to reinstall the Urbantz mobile app from the PlayStore. The working mobile version is 1.11.5.
- identified Sep 07, 2026, 04:06 PM UTC
To remediate the login issue, we invite the affected driver users to reinstall the Urbantz mobile app from the PlayStore. The working mobile version is 1.11.5.
- resolved Sep 08, 2026, 07:22 AM UTC
The incident has been solved. Please feel free to update to the latest Urbantz mobile version.