Urban Sharing Outage History

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 2 days and 23 hours Affected Components: Segway Air Protocol, Omni, MEVO Dec 28, 18:30:00 GMT+0 - Monitoring - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate. Dec 28, 21:15:00 GMT+0 - Monitoring - Most connections have been restored. There are still some unresponsive devices. Dec 31, 17:30:00 GMT+0 - Resolved - Remaining devices are now online.

Type: Incident Duration: 4 hours and 55 minutes Affected Components: Segway Air Protocol, Omni, MEVO, Tampereen kaupunkipyörät Jul 3, 04:30:00 GMT+0 - Identified - An outage with the network provider is causing issues communicating with Segway and Omni iot controllers. Jul 3, 09:25:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 28 minutes Affected Components: Payment Services, LOVÉLO libre-service, Public Web, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, London Green Quarter Jun 13, 12:24:23 GMT+0 - Identified - Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access. Jun 13, 12:52:15 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 30 minutes Affected Components: Bergen Bysykkel, Trondheim Bysykkel, UrbanSharing Controller v2 Jun 12, 18:00:00 GMT+0 - Identified - An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime. Jun 12, 18:45:00 GMT+0 - Monitoring - We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed. Jun 12, 19:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 6 hours and 30 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Jun 11, 07:00:00 GMT+0 - Investigating - We are currently investigating communication problems with Omni and Segway iot controllers Jun 11, 13:30:00 GMT+0 - Resolved - This incident has been resolved by the network operator.

Type: Incident Duration: 15 hours and 31 minutes Affected Components: Pashley TD, Segway Air Protocol, Tampereen kaupunkipyörät, Backend Services, LINKA IoT, Omni, Oslo Bysykkel, MEVO, LOVÉLO libre-service, London Green Quarter May 15, 22:00:00 GMT+0 - Investigating - We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly. May 16, 11:00:00 GMT+0 - Monitoring - A fix has been implemented and we're monitoring for further issues. May 16, 13:31:20 GMT+0 - Resolved - The issue looks to be resolved. There are still some vehicles with old state that need to be updated.

Type: Incident Duration: 10 hours and 58 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service Mar 24, 20:09:50 GMT+0 - Investigating - We are currently investigating connectivity problems with Segway and Omni IOT's. Affects mainly MEVO, Gdansk. Mar 25, 07:08:00 GMT+0 - Resolved - This incident has been resolved. Partner network provider in Gdansk has resolved the connectivity.

Type: Incident Duration: 2 hours and 3 minutes Affected Components: Omni, LOVÉLO libre-service Jan 10, 16:20:00 GMT+0 - Resolved - This incident has been resolved. Jan 10, 14:00:00 GMT+0 - Investigating - We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues. Jan 10, 14:51:51 GMT+0 - Identified - Confirmed local outage with connectivity provider. Awaiting fix.

Type: Incident Duration: 1 day Affected Components: Segway Air Protocol, Omni, MEVO Dec 11, 09:45:00 GMT+0 - Investigating - We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues. Dec 11, 11:26:52 GMT+0 - Monitoring - Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising. Dec 11, 14:19:36 GMT+0 - Monitoring - Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive). Dec 12, 09:45:00 GMT+0 - Resolved - We consider this resolved from our view, however some vehicles are still unresponsive and recovering.

Type: Incident Duration: 3 hours and 12 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Oct 25, 12:03:00 GMT+0 - Identified - Telit VPN is having an outage, affecting vehicle communications with some controllers. Affects Omni and Segway bikes. Oct 25, 15:15:00 GMT+0 - Resolved - This incident has been resolved. Telit has restored connectivity and vehicles should start coming back online.

Type: Incident Affected Components: LINKA IoT, Oslo Bysykkel Sep 23, 07:01:56 GMT+0 - Identified - We're currently not receiving any telemetry from Linka IOT's, causing bikes with Linka controllers to become unresponsive and unavailable for use. We're working with Linka to resolve this. System affected: Oslo Sep 23, 07:17:59 GMT+0 - Monitoring - Linka has implemented a fix and we're receiving traffic again. We expect normal operations for all bikes to resume over the course of the next 15 minutes. Sep 23, 07:41:13 GMT+0 - Resolved - This incident has been resolved.