Urban Sharing Outage History

Urban Sharing is up right now

Urban Sharing had 7 outages in the last 2 years totaling 28m of downtime — averaging 0.3 incidents per month.

There were 7 Urban Sharing outages since June 11, 2025 totaling 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.urbansharing.com

Major May 7, 2026

System unavailability

Detected by Pingoru
May 07, 2026, 06:55 AM UTC
Resolved
May 07, 2026, 07:00 AM UTC
Duration
4m
Affected: Systems (Oslo Bysykkel)Systems (Bergen Bysykkel)Urban Crew (Dispatch Console)Urban Fleet (Backend Services)Urban Crew (Crew API)Systems (Trondheim Bysykkel)Systems (Milan BikeMi)Urban Crew (Suggestion Engine)Systems (Verona Bike)Systems (MEVO)Systems (LOVÉLO libre-service)Systems (Tampereen kaupunkipyörät)Systems (London Green Quarter)
Timeline · 2 updates
  1. investigating May 07, 2026, 06:55 AM UTC

    We are currently investigating slow or failing requests across the system.

  2. resolved May 07, 2026, 07:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

System Unavailability

Detected by Pingoru
Apr 30, 2026, 07:20 AM UTC
Resolved
Apr 30, 2026, 07:45 AM UTC
Duration
24m
Affected: Systems (Oslo Bysykkel)Systems (Bergen Bysykkel)Urban Crew (Dispatch Console)Urban Fleet (Backend Services)Urban Crew (Crew API)Systems (Trondheim Bysykkel)Systems (Milan BikeMi)Urban Crew (Suggestion Engine)Systems (Verona Bike)Urban Fleet (Fleet Operations API)Systems (MEVO)Systems (LOVÉLO libre-service)Systems (Tampereen kaupunkipyörät)Systems (London Green Quarter)Urban Crew (Crew Analytics API)
Timeline · 2 updates
  1. investigating Apr 30, 2026, 07:20 AM UTC

    We are currently investigating slow or failing requests across the system.

  2. resolved Apr 30, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 28, 2025

Segway/Omni connectivity outage

Detected by Pingoru
Dec 28, 2025, 06:30 PM UTC
Resolved
Dec 28, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 28, 2025, 06:30 PM UTC

    Type: Incident Duration: 2 days and 23 hours Affected Components: Segway Air Protocol, Omni, MEVO Dec 28, 18:30:00 GMT+0 - Monitoring - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate. Dec 28, 21:15:00 GMT+0 - Monitoring - Most connections have been restored. There are still some unresponsive devices. Dec 31, 17:30:00 GMT+0 - Resolved - Remaining devices are now online.

Read the full incident report →

Minor July 3, 2025

Connectivity issue with Segway/Omni iot

Detected by Pingoru
Jul 03, 2025, 04:30 AM UTC
Resolved
Jul 03, 2025, 04:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 03, 2025, 04:30 AM UTC

    Type: Incident Duration: 4 hours and 55 minutes Affected Components: Segway Air Protocol, Omni, MEVO, Tampereen kaupunkipyörät Jul 3, 04:30:00 GMT+0 - Identified - An outage with the network provider is causing issues communicating with Segway and Omni iot controllers. Jul 3, 09:25:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Major June 13, 2025

Public websites unavailable due to certificate issue

Detected by Pingoru
Jun 13, 2025, 12:24 PM UTC
Resolved
Jun 13, 2025, 12:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 13, 2025, 12:24 PM UTC

    Type: Incident Duration: 28 minutes Affected Components: Payment Services, LOVÉLO libre-service, Public Web, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, London Green Quarter Jun 13, 12:24:23 GMT+0 - Identified - Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access. Jun 13, 12:52:15 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Communication issues with UrbanSharing Controller v2 iot's

Detected by Pingoru
Jun 12, 2025, 06:00 PM UTC
Resolved
Jun 12, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 12, 2025, 06:00 PM UTC

    Type: Incident Duration: 1 hour and 30 minutes Affected Components: Bergen Bysykkel, Trondheim Bysykkel, UrbanSharing Controller v2 Jun 12, 18:00:00 GMT+0 - Identified - An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime. Jun 12, 18:45:00 GMT+0 - Monitoring - We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed. Jun 12, 19:30:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Major June 11, 2025

Partial outage of network communication

Detected by Pingoru
Jun 11, 2025, 07:00 AM UTC
Resolved
Jun 11, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 11, 2025, 07:00 AM UTC

    Type: Incident Duration: 6 hours and 30 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Jun 11, 07:00:00 GMT+0 - Investigating - We are currently investigating communication problems with Omni and Segway iot controllers Jun 11, 13:30:00 GMT+0 - Resolved - This incident has been resolved by the network operator.

Read the full incident report →