Resolved after 10 hours 47 minutes, on August 10, 2023.
Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning..
Update timeline
- investigating Aug 10, 2023, 08:27 AM UTC
We're currently investigating issues with payment systems and various operations like purchases and card management.
- identified Aug 10, 2023, 08:39 AM UTC
Issue has been identified, we're working on corrections.
- monitoring Aug 10, 2023, 08:50 AM UTC
Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments..
- resolved Aug 10, 2023, 07:15 PM UTC
Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning..
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