Resolved after 1 hour 29 minutes, on October 31, 2023.
Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes..
Update timeline
- identified Oct 31, 2023, 07:25 PM UTC
We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems..
- identified Oct 31, 2023, 08:22 PM UTC
We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations..
- resolved Oct 31, 2023, 08:54 PM UTC
Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes..
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