Urban Sharing incident

Issues with unlocking and locking vehicles [Segway]

Minor Vendor's status page →

Resolved after 2 hours 43 minutes, on April 18, 2024.

monitoring Apr 18, 2024, 04:29 PM UTC

Segway reports that a fix has been implemented.

Started
Apr 18, 2024, 02:31 PM UTC
Resolved
Apr 18, 2024, 05:15 PM UTC
Duration
2h 43m
Detected by Pingoru
Apr 18, 2024, 02:31 PM UTC

Update timeline

  1. identified Apr 18, 2024, 02:31 PM UTC

    We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them..

  2. monitoring Apr 18, 2024, 04:29 PM UTC

    Segway reports that a fix has been implemented.

  3. resolved Apr 18, 2024, 05:15 PM UTC

    The Segway API issues look resolved..

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