Urban Sharing incident

Disruption in core platform services

Major

Resolved after 6 hours 13 minutes, affecting Vehicle Communications (UrbanSharing Controller v2) and Urban Crew (Dispatch Console) and 1 more, on October 5, 2026.

identified Oct 06, 2026, 04:02 AM UTC

We are continuing to work on a fix for this incident.

Started: Oct 05, 2026, 10:51 PM UTC
Resolved: Oct 06, 2026, 05:04 AM UTC
Duration: 6h 13m
Detected by Pingoru: Oct 05, 2026, 10:51 PM UTC

Affected components

Vehicle Communications (UrbanSharing Controller v2)Urban Crew (Dispatch Console)Urban Fleet (Backend Services)Vehicle Communications (Segway Air Protocol)Urban Crew (Crew API)Urban Fleet (Admin Console)Vehicle Communications (Omni)Urban Crew (Suggestion Engine)Urban Fleet (Operations API)Urban Fleet (MaaS API)

Update timeline

investigating Oct 05, 2026, 10:51 PM UTC

Certain core platform services are not responding to requests and failing to maintain availability.
investigating Oct 05, 2026, 11:45 PM UTC

We are still investigating solutions to remedy the disruption.
identified Oct 06, 2026, 01:14 AM UTC

We have identified the cause and are working on restoring our services.
identified Oct 06, 2026, 04:02 AM UTC

We are continuing to work on a fix for this incident.
resolved Oct 06, 2026, 05:04 AM UTC

This incident has been resolved.

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