Urban Sharing Outage History

Type: Incident Duration: 6 hours and 13 minutes Affected Components: UrbanSharing Controller v2, Segway Air Protocol, Omni, Backend Services, Admin Console, Rider API, Fleet API, Auth API, Operations API, MaaS API, Webhook Transmitter, Public Web, GBFS API, MDS API, Smart Stations, Dispatch Console, Crew API, Suggestion Engine, TOMP API Oct 6, 05:04:00 GMT+0 - Resolved - This incident has been resolved. Oct 6, 04:02:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 6, 01:14:00 GMT+0 - Identified - We have identified the cause and are working on restoring our services. Oct 5, 23:45:00 GMT+0 - Investigating - We are still investigating solutions to remedy the disruption. Oct 5, 22:51:00 GMT+0 - Investigating - Certain core platform services are not responding to requests and failing to maintain availability.

This incident has been resolved.

Type: Incident Duration: 7 hours and 20 minutes Affected Components: Smart Stations, Oslo Bysykkel Jun 3, 02:30:00 GMT+0 - Identified - A small subset of stations in Oslo has lost connectivity. Our network partner is actively working on a resolution. Jun 3, 09:50:02 GMT+0 - Resolved - This incident has been resolved by our partner.

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 2 days and 23 hours Affected Components: Segway Air Protocol, Omni, MEVO Dec 28, 18:30:00 GMT+0 - Monitoring - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate. Dec 28, 21:15:00 GMT+0 - Monitoring - Most connections have been restored. There are still some unresponsive devices. Dec 31, 17:30:00 GMT+0 - Resolved - Remaining devices are now online.

Type: Incident Duration: 4 hours and 55 minutes Affected Components: Segway Air Protocol, Omni, MEVO, Tampereen kaupunkipyörät Jul 3, 09:25:00 GMT+0 - Resolved - This incident has been resolved. Jul 3, 04:30:00 GMT+0 - Identified - An outage with the network provider is causing issues communicating with Segway and Omni iot controllers.

Type: Incident Duration: 28 minutes Affected Components: Payment Services, LOVÉLO libre-service, Public Web, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, London Green Quarter Jun 13, 12:52:15 GMT+0 - Resolved - This incident has been resolved. Jun 13, 12:24:23 GMT+0 - Identified - Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access.

Type: Incident Duration: 1 hour and 30 minutes Affected Components: Bergen Bysykkel, Trondheim Bysykkel, UrbanSharing Controller v2 Jun 12, 19:30:00 GMT+0 - Resolved - This incident has been resolved. Jun 12, 18:45:00 GMT+0 - Monitoring - We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed. Jun 12, 18:00:00 GMT+0 - Identified - An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime.

Type: Incident Duration: 6 hours and 30 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Jun 11, 13:30:00 GMT+0 - Resolved - This incident has been resolved by the network operator. Jun 11, 07:00:00 GMT+0 - Investigating - We are currently investigating communication problems with Omni and Segway iot controllers

Type: Incident Duration: 15 hours and 31 minutes Affected Components: Pashley TD, Segway Air Protocol, Tampereen kaupunkipyörät, Backend Services, LINKA IoT, Omni, Oslo Bysykkel, MEVO, LOVÉLO libre-service, London Green Quarter May 16, 13:31:20 GMT+0 - Resolved - The issue looks to be resolved. There are still some vehicles with old state that need to be updated. May 16, 11:00:00 GMT+0 - Monitoring - A fix has been implemented and we're monitoring for further issues. May 15, 22:00:00 GMT+0 - Investigating - We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly.

Type: Incident Duration: 10 hours and 58 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service Mar 25, 07:08:00 GMT+0 - Resolved - This incident has been resolved. Partner network provider in Gdansk has resolved the connectivity. Mar 24, 20:09:50 GMT+0 - Investigating - We are currently investigating connectivity problems with Segway and Omni IOT's. Affects mainly MEVO, Gdansk.

Type: Incident Duration: 2 hours and 3 minutes Affected Components: Omni, LOVÉLO libre-service Jan 10, 16:20:00 GMT+0 - Resolved - This incident has been resolved. Jan 10, 14:51:51 GMT+0 - Identified - Confirmed local outage with connectivity provider. Awaiting fix. Jan 10, 14:00:00 GMT+0 - Investigating - We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues.

Type: Incident Duration: 1 day Affected Components: Segway Air Protocol, Omni, MEVO Dec 12, 09:45:00 GMT+0 - Resolved - We consider this resolved from our view, however some vehicles are still unresponsive and recovering. Dec 11, 14:19:36 GMT+0 - Monitoring - Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive). Dec 11, 11:26:52 GMT+0 - Monitoring - Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising. Dec 11, 09:45:00 GMT+0 - Investigating - We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues.

Type: Incident Duration: 3 hours and 12 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Oct 25, 15:15:00 GMT+0 - Resolved - This incident has been resolved. Telit has restored connectivity and vehicles should start coming back online. Oct 25, 12:03:00 GMT+0 - Identified - Telit VPN is having an outage, affecting vehicle communications with some controllers. Affects Omni and Segway bikes.