Degraded Performance Across Multiple Probe Locations

Update timeline

1. resolved Jul 24, 2026, 10:55 AM UTC

   We have completed our investigation and confirm that the intermittent network connectivity issues affecting a subset of our monitoring probe locations have been resolved. Our Engineering team identified the root cause as instability on Twelve99 transit routes serving the affected locations. Connectivity over these routes has since stabilised, and both IPv4 and IPv6 connectivity are now operating normally across all previously affected probes. All monitoring locations are fully operational, and check execution has returned to normal across the network. No further action is required from customers. We apologize for any inconvenience this may have caused. Should you have any questions or continue to observe anomalies, please contact our support team.