Connectivity Degraded - Ukraine-Kiev

Update timeline

1. investigating Apr 10, 2026, 05:48 AM UTC

   We are experiencing connection issues with our probe servers in the `Ukraine-Kiev` location. This is currently resulting in a complete loss of both inbound and outbound IPv4+IPv6 traffic across multiple locations. Server/s affected: - `UA-Kiev(Newtelco)-1` Our engineering team is actively collaborating with the provider to resolve the problem as quickly as possible. We will share updates as soon as we have new information. Should you require further assistance or have any inquiries, please do not hesitate to contact our support team.

2. monitoring Apr 10, 2026, 01:56 PM UTC

   The `UA-Kiev(Newtelco)-1` probe server is back Online and systems have started to stabilize. We will continue to monitor the probe server to ensure smooth operation and will collaborate with our service provider as necessary for more details.

3. resolved Apr 10, 2026, 04:41 PM UTC

   We’re pleased to confirm that network connectivity on the `Ukraine-Kiev` probe servers has been fully restored and remains stable. The `Ukraine-Kiev` location is now fully operational and network connectivity is normal. Thank you for your patience. If you experience any further issues, please reach out to our support team.