Connectivity Degraded - Peru-Lima

Update timeline

1. investigating Apr 10, 2026, 01:21 PM UTC

   We are experiencing connection issues with our probe servers in the `Peru-Lima` location. This is currently resulting in a complete loss of both inbound and outbound IPv4+IPv6 traffic across multiple locations. Server/s affected: - `PE-Lima(Cirion)-1` Our engineering team is actively collaborating with the provider to resolve the problem as quickly as possible. We will share updates as soon as we have new information. Should you require further assistance or have any inquiries, please do not hesitate to contact our support team.

2. identified Apr 10, 2026, 02:28 PM UTC

   One of our service provider in the `Peru-Lima` location is experiencing an outage due to network connection issues in their data centre. Our engineering team is actively monitoring and collaborating with the provider to the status of this outage. We will share further updates as soon as more information becomes available. If you have any questions or need assistance, please contact our support team.

3. resolved Apr 10, 2026, 07:53 PM UTC

   The `PE-Lima(Cirion)-1` probe server is back Online and systems have been stable. The `Peru-Lima` location is now fully operational and network connectivity is normal. Thank you for your patience. If you experience any further issues, please reach out to our support team.