Upsun experienced a minor incident on July 4, 2026 affecting Grid Hosting, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 04, 2026, 02:41 AM UTC
Status: Investigating Regions: France (fr-3) (fr-3.platform.sh) Components: Grid Hosting Started: Sat, 04 Jul 2026 02:41:41 GMT Updates: Sat, 04 Jul 2026 02:41:41 GMT: Our monitoring has detected some issues affecting some sites hosted on fr-3.platform.sh. Our operations team has been notified and they are investigating the issue. For the latest updates, follow this incident on our status page. (investigating)
- investigating Jul 04, 2026, 02:41 AM UTC
Our monitoring has detected some issues affecting some sites hosted on fr-3.platform.sh. Our operations team has been notified and they are investigating the issue. For the latest updates, follow this incident on our status page.
- investigating Jul 04, 2026, 02:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 04, 2026, 03:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 04, 2026, 07:46 AM UTC
A new issue has been identified and a fix is being implemented.
- monitoring Jul 04, 2026, 08:10 AM UTC
The region is stable and operating normally. We will continue monitoring through the weekend as a precaution and will provide our next update on a weekday unless conditions change.
- monitoring Jul 04, 2026, 09:51 AM UTC
A new issue has been identified and a fix is being implemented.
- monitoring Jul 04, 2026, 10:04 AM UTC
The region is stable and operating normally. We will continue monitoring through the weekend as a precaution and will provide our next update on a weekday unless conditions change.
- monitoring Jul 10, 2026, 06:12 AM UTC
After conducting an extended monitoring period of the FR-3 region, we can confirm that the implemented fix has proven to be effective and has stabilized the region. This incident has been resolved.
- monitoring Jul 10, 2026, 07:05 AM UTC
# What happened Certain infrastructure hosts in the FR-3 region were experiencing issues that adversely affected customers' environments. # Customer impact Between 2026-07-02 11:30 UTC and 2026-07-05 03:30 UTC, some environments and live sites may encounter the following issues: - IO errors during file operations - Occasional significant IO delays # What was done to resolve the incident Our team migrated affected containers to healthy hosts and restored availability.