Upsun experienced a major incident on July 14, 2026 affecting Grid Hosting, lasting 21h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 14, 2026, 01:50 PM UTC
Status: Investigating Regions: France (fr-3) (fr-3.platform.sh) Components: Grid Hosting Started: Tue, 14 Jul 2026 13:50:09 GMT Updates: Tue, 14 Jul 2026 13:50:09 GMT: We have detected an issue affecting service on fr-3.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience unreachable projects and slowness. For the latest updates, follow this incident on our status page. (investigating)
- investigating Jul 14, 2026, 01:50 PM UTC
We have detected an issue affecting service on fr-3.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience unreachable projects and slowness. For the latest updates, follow this incident on our status page.
- identified Jul 14, 2026, 02:51 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 14, 2026, 05:05 PM UTC
[identified] We have identified issues with the infrastructure provider for this region and are working with them to resolve things.
- monitoring Jul 15, 2026, 11:09 AM UTC
Affected projects have been recovered. We are monitoring the situation.
- resolved Jul 15, 2026, 11:46 AM UTC
All services have now been restored to normal.
- resolved Jul 16, 2026, 05:34 AM UTC
The infrastructure hosts hosting projects in this region have been restarted by the infrastructure provider as a part of scheduled maintenance to install security patches. The sites experienced several short intermittent outages until the maintenance finished. We also had to recover several projects as they were in incorrect state after the host reboot. Customers can now use and access projects and deployments as normal. If you are still experiencing issues with access to your projects, please contact our support team.