Upsun experienced a major incident on August 26, 2026 affecting Grid Hosting, lasting 10h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 26, 2026, 02:24 PM UTC
Status: Investigating Regions: United Kingdom (uk-1) (uk-1.platform.sh) Components: Grid Hosting Started: Wed, 26 Aug 2026 14:24:51 GMT Updates: Wed, 26 Aug 2026 14:24:51 GMT: We have detected an issue affecting service on the uk-1.platform.sh region. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site may be affected. This outage does not affect Dedicated Enterprise Clusters. For the latest updates, follow this incident on our status page. (investigating)
- investigating Aug 26, 2026, 02:24 PM UTC
We have detected an issue affecting service on the uk-1.platform.sh region. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site may be affected. This outage does not affect Dedicated Enterprise Clusters. For the latest updates, follow this incident on our status page.
- monitoring Aug 26, 2026, 02:53 PM UTC
A firewall rule intended for internal hosts was erroneously applied to the gateways in the uk-1 region. We've reverted this and hosts in the region are available again.
- resolved Aug 27, 2026, 12:55 AM UTC
This incident has been resolved.