Upsun experienced a minor incident on September 2, 2026 affecting Grid Hosting, lasting 11h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 02, 2026, 01:02 PM UTC
Status: Investigating Regions: Europe - Sweden (eu-5) (eu-5.platform.sh) Components: Grid Hosting Started: Wed, 02 Sep 2026 13:02:03 GMT Updates: Wed, 02 Sep 2026 13:02:03 GMT: We have detected an issue affecting service on eu-5.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on the affected region may experience site outages across all environemnts, as well as difficulty accessing project details via the Console WebUI or relevant CLIs. For the latest updates, follow this incident on our status page. (investigating)
- investigating Sep 02, 2026, 01:02 PM UTC
We have detected an issue affecting service on eu-5.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on the affected region may experience site outages across all environemnts, as well as difficulty accessing project details via the Console WebUI or relevant CLIs. For the latest updates, follow this incident on our status page.
- identified Sep 02, 2026, 01:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 02, 2026, 01:55 PM UTC
We experienced a significant traffic surge on the EU-5 region, which temporarily caused issues with the regional gateways. A fix for this has now been implemented and we are monitoring the results.