Upsun experienced a major incident on September 4, 2026 affecting Grid Hosting, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 04, 2026, 09:34 AM UTC
Status: Investigating Regions: United Kingdom (uk-1) (uk-1.platform.sh) Components: Grid Hosting Started: Fri, 04 Sep 2026 09:34:50 GMT Updates: Fri, 04 Sep 2026 09:34:50 GMT: We have detected an issue affecting service on uk-1.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience site timeouts. For the latest updates, follow this incident on our status page. (investigating)
- investigating Sep 04, 2026, 09:34 AM UTC
We have detected an issue affecting service on uk-1.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience site timeouts. For the latest updates, follow this incident on our status page.
- investigating Sep 04, 2026, 10:09 AM UTC
We are still investigating this
- monitoring Sep 04, 2026, 10:41 AM UTC
There has been a traffic surge on regional gateways. We have increased the connection limits stabilizing the region and are monitoring the results
- resolved Sep 04, 2026, 11:21 AM UTC
This incident has been resolved
- monitoring Sep 04, 2026, 01:13 PM UTC
The traffic surge overloading regional gateways is still ongoing. The connection limits protecting the sites are in place
- resolved Sep 07, 2026, 12:00 PM UTC
Our Team have monitored the gateways over the weekend and have not seen and further issues. This incident has been resolved.