Upright Labs experienced a minor incident on March 19, 2025 affecting EasyPost API and FedEx API, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2025, 05:56 PM UTC
We are currently monitoring reports of increased error rates with the FedEx API beginning around 1:40 pm Eastern.
- monitoring Mar 19, 2025, 06:18 PM UTC
EasyPost has updated their status page with the following: Monitoring - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API. Message from FedEx: We are experiencing an issue that started around 12:12pm CT today that is causing certain functions to operate slower than usual or be temporarily unavailable. Our IT teams are working diligently to identify and resolve the problem. We regret any inconvenience this have caused.
- monitoring Mar 19, 2025, 07:20 PM UTC
The FedEx API error rate has normalized. We are continuing to monitor the EasyPost status page for additional updates.
- resolved Mar 19, 2025, 08:21 PM UTC
This incident has been resolved. If you continue to experience issues loading rates, please refresh the Shipping page to try loading them again, or reach out to our Support team. Thank you!