Uplynk incident

Possible Issue with Uplynk Support Services

Minor Resolved View vendor source →
Started
May 02, 2026, 12:54 AM UTC
Resolved
May 02, 2026, 03:03 AM UTC
Duration
2h 8m
Detected by Pingoru
May 02, 2026, 12:54 AM UTC

Affected components

Support ServicesSupport Services (Ticketing Portal)

Update timeline

  1. investigating May 02, 2026, 12:54 AM UTC

    We are investigating an issue that might be impacting Uplynk Support Services. Uplynk Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 20-30 minutes or as new information becomes available.

  2. identified May 02, 2026, 01:24 AM UTC

    Uplynk Streaming Engineers have identified an issue with our upstream ticketing provider (Atlassian) that is impacting the Uplynk Streaming Ticketing system. Any users who experience any issues are urged to call +1 602 850 4900. Next expected update: 20-30 minutes or as new information becomes available.

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