Updox experienced a major incident on July 3, 2025 affecting Updox and Video Chat and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
UpdoxVideo ChatFaxPatient Portal
Update timeline
- investigating Jul 03, 2025, 04:19 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application or may experience degraded service. We are investigating the issue and will post updates every 30 minutes.
- monitoring Jul 03, 2025, 04:35 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved within 30 minutes.
- resolved Jul 03, 2025, 04:42 PM UTC
This incident has been resolved.