UpCloud incident
[US-SJO1]: Managed Kubernetes (Deployment & Management)
UpCloud experienced a minor incident on October 7, 2025 affecting US-SJO1: Managed Kubernetes, lasting 12h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 01:20 AM UTC
We are currently investigating an issue impacting Managed Kubernetes cluster creation and management operations in our US-SJO1 datacenter. During this time, users may experience errors provisioning new clusters, as well as making changes to existing clusters for both the cluster and its node groups. Applications and workloads on existing clusters are not impacted. We sincerely apologise for the inconvenience and will share an update as soon as we have more information.
- identified Oct 07, 2025, 09:06 AM UTC
We have identified the issue affecting cluster operations in the San Jose (us-sjo1) region and are working on a fix.
- monitoring Oct 07, 2025, 11:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 01:26 PM UTC
This incident has been resolved.