UpCloud experienced a notice incident on October 20, 2025 affecting UpCloud Control Panel, lasting 19h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 07:34 AM UTC
We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
- identified Oct 20, 2025, 08:09 AM UTC
If you require urgent attention, please reach out to us via email at [email protected]
- identified Oct 20, 2025, 09:14 AM UTC
Our support team is available via Email only at [email protected], our live chat remains inaccessible. We thank you for your patience.
- monitoring Oct 20, 2025, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 02:56 AM UTC
Our live chat has now returned to full functionality. Thank you for your utmost patience.