UNLV incident

ACE Multi-Factor Authentication resets not performing as expected

Major Resolved View vendor source →

UNLV experienced a major incident on July 30, 2026 affecting Applications, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 01:45 AM UTC
Resolved
Jul 31, 2026, 03:38 PM UTC
Duration
1d 13h
Detected by Pingoru
Jul 30, 2026, 01:45 AM UTC

Affected components

Applications

Update timeline

  1. identified Jul 30, 2026, 01:45 AM UTC

    ACE Multi-Factor Authentication (MFA) resets, https://ace.unlv.edu, are not performing as expected. Users attempting a Multi-Factor Authentication (MFA) reset on the ACE Self-Service portal will encounter an error. Users can call the IT Help Desk to have an agent manually verify their identity and process the MFA reset on their behalf. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-ace-self-service

  2. monitoring Jul 30, 2026, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 03:38 PM UTC

    This incident has been resolved.