University of South Australia incident
Mount Gambier Network Outage - All Services
Resolved after 12 hours 5 minutes, affecting Mt Gambier Campus Network, on May 2, 2025.
AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.
Affected components
Update timeline
- investigating May 02, 2025, 02:44 AM UTC
We are currently investigating a network outage affecting all services in the Mount Gambier Campus. Updates will be provided as they become available.
- investigating May 02, 2025, 02:48 AM UTC
AARNet has detected an unplanned outage between Murray Bridge and Kiki, SA. Fault investigation is underway. Identification of specific impacted services is in progress and will be provided when possible. There is no ETR at this time.
- investigating May 02, 2025, 04:02 AM UTC
AARNet's Third Party Supplier advised that Technicians' ETA to suspected fault location is 14:00 ACST. Upon arrival, further investigation will commence, and restoration works will begin where possible. There is no ETR at this time.
- investigating May 02, 2025, 05:52 AM UTC
AARNet's Third Party Supplier Field Resources have arrived on site and commenced investigations. There is no ETR at this time. Further updates will be provided as soon as more information is available.
- investigating May 02, 2025, 08:37 AM UTC
AARNet's Third Party Supplier Field Resources are continuing with investigations on site. There is no ETR at this time. Further updates will be provided as soon as more information is available.
- identified May 02, 2025, 09:45 AM UTC
AARNet’s Third Party Supplier Field Resources have identified the exact location of the fibre damage. Additional resources have been engaged and are enroute to the fault location. There is no ETR at this time. Further updates will be provided as soon as more information is available
- monitoring May 02, 2025, 02:17 PM UTC
Campus Network services appear to be restored. We are continuing to monitor performance while awaiting formal confirmation from our third-party provider that all restoration activities are complete.
- resolved May 02, 2025, 02:50 PM UTC
AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.
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