University of Nebraska Outage History

Started Mar 11, 2026, 05:50 PM UTC· resolved Mar 16, 2026, 02:49 PM UTC

1. investigating Mar 11, 2026, 05:50 PM UTC

   The connection to Great Plains Network that is used exclusively by the Holland Computing Center bounced yesterday at 18:17 and today at 11:06 CT. We are investigating to isolate the root cause of the problem. Questions 402-472-3970 or [email protected]

2. monitoring Mar 12, 2026, 04:42 AM UTC

   Work was enacted to resolve this issue, we will continue to monitor the connection.

3. resolved Mar 16, 2026, 02:49 PM UTC

   The connection has remained stable.

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Started Mar 06, 2026, 03:02 PM UTC· resolved Mar 06, 2026, 08:16 PM UTC

1. investigating Mar 06, 2026, 03:02 PM UTC

   ITS has received multiple reports of issues accessing SharePoint and OneDrive. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. investigating Mar 06, 2026, 04:28 PM UTC

   Users in the North American region may be unable to access multiple Microsoft 365 services. More info Impacted services include, but are not limited to: - Microsoft 365 admin center - SharePoint Online - Microsoft Teams Scope of impact Impact is specific to some users located in North American region attempting to access the Microsoft 365 admin center, Microsoft Teams and SharePoint Online.

3. investigating Mar 06, 2026, 05:45 PM UTC

   Current status Mar 6, 2026, 12:25 PM EST We've received reports that the issue is no longer occurring for some users and we're continuing our investigation to confirm full recovery. Our investigation is focused on content delivery network (CDN) configurations and interactions with third‑party network providers.

4. monitoring Mar 06, 2026, 07:26 PM UTC

   Current status Mar 6, 2026, 1:14 PM EST We've received additional reports that the issue has recovered, and telemetry that monitors CDN interactions has shown there is no longer impact. We've confirmed that a CDN endpoint became unavailable for a period of time and the cause of this is still under investigation. Our automated recovery features should have mitigated the issue without intervention by failing traffic to an alternate CDN endpoint, however, this did not occur and resulted in extended impact. We’re continuing to examine the underlying circumstances that led to this behavior to enhance the resiliency of our services.

5. resolved Mar 06, 2026, 08:16 PM UTC

   This issue has been resolved.

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Started Mar 05, 2026, 02:01 AM UTC· resolved Mar 05, 2026, 07:27 PM UTC

1. investigating Mar 05, 2026, 02:01 AM UTC

   A problem with wired network connectivity on City Campus at UNL is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. identified Mar 05, 2026, 02:35 AM UTC

   ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.

3. monitoring Mar 05, 2026, 03:31 AM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

4. resolved Mar 05, 2026, 07:27 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Feb 23, 2026, 03:23 PM UTC· resolved Mar 03, 2026, 05:03 PM UTC

1. investigating Feb 23, 2026, 03:23 PM UTC

   A problem with Microsoft 365 login is under investigation. The issue has been reported to the vendor. Reported by Megan Haugerud Submitted by Brandon Young Questions 402-472-3970 or [email protected]

2. monitoring Feb 23, 2026, 04:29 PM UTC

   All login issues to the Microsoft 365 services appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems. Submitted by Brandon Young

3. resolved Mar 03, 2026, 05:03 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Feb 16, 2026, 05:35 PM UTC· resolved Feb 16, 2026, 07:36 PM UTC

1. investigating Feb 16, 2026, 05:35 PM UTC

   A problem with network connectivity at the Nebraska College of Technical Agriculture (NCTA) in Curtis is under investigation. At this time, all wired and wireless connectivity is down. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. monitoring Feb 16, 2026, 05:51 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

3. resolved Feb 16, 2026, 07:36 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Feb 12, 2026, 05:35 PM UTC· resolved Mar 03, 2026, 04:30 PM UTC

1. identified Feb 12, 2026, 05:35 PM UTC

   The MS365 team identified an issue which was causing incorrect primary email addresses to be assigned to Student Workers and Grad Students. Due to the syncing times of the systems we have seen several instances of those students being in the address book incorrectly which is causing some issues when people try to email them. Until the address book fully syncs back up entering in the email address manually and not relying on the type ahead or auto complete address and / or using the outlook web app are recommended. We hope this finishes syncing overnight tonight. For more information on updating type ahead cached contacts, please see this KB article: https://nusupport.nebraska.edu/TDClient/33/Portal/KB/ArticleDet?ID=594 Updated by Brandon Young

2. resolved Mar 03, 2026, 04:30 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Feb 09, 2026, 04:43 PM UTC· resolved Feb 09, 2026, 07:32 PM UTC

1. investigating Feb 09, 2026, 04:43 PM UTC

   A problem with Lincoln city campus - wireless service is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. monitoring Feb 09, 2026, 05:04 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

3. resolved Feb 09, 2026, 07:32 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Feb 06, 2026, 04:49 PM UTC· resolved Feb 07, 2026, 02:09 AM UTC

1. identified Feb 06, 2026, 04:49 PM UTC

   A fiber line serving the Outdoor Adventure Center and the 14th and Avery Garage has been cut. Technicians are actively working to restore service. Questions 402-472-3970 or [email protected]

2. resolved Feb 07, 2026, 02:09 AM UTC

   All systems are operating normally. This issue is resolved.

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Started Jan 22, 2026, 08:33 PM UTC· resolved Jan 26, 2026, 02:47 PM UTC

1. investigating Jan 22, 2026, 08:33 PM UTC

   A problem with MS365 services is under investigation. Email does appear to be impacted. Technicians are investigating the issue. Reported by Eric Haffey Submitted by Bryan Fitzgerald Questions 402-472-3970 or [email protected]

2. identified Jan 23, 2026, 03:53 AM UTC

   The vendor has identified the cause of the issues and is taking steps to remediate impact to affected services. Updated by Bryan Fitzgerald

3. monitoring Jan 23, 2026, 01:38 PM UTC

   Most issues have been resolved, with the exception that some users may still be unable to access Outlook on the web. All other services are fully operational, and systems are performing as expected. We will continue to monitor for any recurring issues. Submitted by Bryan Fitzgerald

4. resolved Jan 26, 2026, 02:47 PM UTC

   All systems are operating normally. This issue is resolved. Updated by Bryan Fitzgerald

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Started Jan 12, 2026, 06:45 PM UTC· resolved Jan 13, 2026, 02:57 PM UTC

1. identified Jan 12, 2026, 06:45 PM UTC

   ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. Domains impacted thus far are Nebraska.edu, UNOmaha.edu, UNL.edu and UNK.edu. Updated by Bryan Fitzgerald

2. monitoring Jan 12, 2026, 08:24 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems. Submitted by Bryan Fitzgerald

3. resolved Jan 13, 2026, 02:57 PM UTC

   All systems are operating normally. This issue is resolved. Updated by Bryan Fitzgerald

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Started Jan 12, 2026, 03:55 PM UTC· resolved Jan 12, 2026, 08:25 PM UTC

1. investigating Jan 12, 2026, 03:55 PM UTC

   A problem with TrueYou self service is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. monitoring Jan 12, 2026, 04:51 PM UTC

   A fix has been rolled out and issues seem to have been resolved. We continue to monitor for further errors.

3. resolved Jan 12, 2026, 08:25 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Jan 12, 2026, 02:28 PM UTC· resolved Jan 28, 2026, 06:59 PM UTC

1. investigating Jan 12, 2026, 02:28 PM UTC

   We are investigating an issue on one of the two backbone links to Tierpoint. Traffic failed over to the redundant link successfully. Questions 402-472-3970 or [email protected]

2. monitoring Jan 12, 2026, 03:45 PM UTC

   We have restored the backbone connection and are monitoring the network.

3. resolved Jan 28, 2026, 06:59 PM UTC

   This link has remained stable.

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Started Dec 31, 2025, 07:54 PM UTC· resolved Dec 31, 2025, 11:21 PM UTC

1. investigating Dec 31, 2025, 07:54 PM UTC

   Network connectivity on the Dodge campus at UNO is currently impacted by an OPPD power outage in the area. Questions 402-472-3970 or [email protected]

2. identified Dec 31, 2025, 07:57 PM UTC

   OPPD is performing maintenance which is expected to cause intermittent power outages on the UNO Dodge campus until 2:30PM. Wired and wireless network connectivity may be affected during this time depending on the duration of each outage.

3. monitoring Dec 31, 2025, 09:22 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

4. resolved Dec 31, 2025, 11:21 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Dec 19, 2025, 07:36 PM UTC· resolved Dec 19, 2025, 08:53 PM UTC

1. investigating Dec 19, 2025, 07:36 PM UTC

   A problem with Microsoft Teams is under investigation. Technicians are investigating the issue. Reported by Bryan Fitzgerald Submitted by Bryan Fitzgerald Questions 402-472-3970 or [email protected]

2. resolved Dec 19, 2025, 08:53 PM UTC

   All systems are operating normally. This issue is resolved. Updated by Bryan Fitzgerald

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Started Nov 24, 2025, 03:06 PM UTC· resolved Dec 01, 2025, 04:45 PM UTC

1. investigating Nov 24, 2025, 03:06 PM UTC

   A problem has been discovered where some T-Mobile users are not able to call UNL phone numbers. Technicians from the University and T-Mobile are investigating the issue. Questions 402-472-3434 or [email protected]

2. monitoring Nov 25, 2025, 08:08 PM UTC

   T-Mobile technicians have made a change that seems to have fixed the issue. We are continuing to monitor the situation.

3. resolved Dec 01, 2025, 04:45 PM UTC

   This issue has been resolved.

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Started Nov 21, 2025, 02:28 PM UTC· resolved Nov 21, 2025, 03:09 PM UTC

1. investigating Nov 21, 2025, 02:28 PM UTC

   A problem with Wepa printer kiosks is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. identified Nov 21, 2025, 02:33 PM UTC

   At this time, only a small number of printing kiosks in Kearney and Lincoln are inoperable. Wēpa provided the following information: "We are experiencing widespread outages due to unexpected issues with a kiosk application update that went out yesterday/overnight. Our higher level developmental team members have already been notified and are currently working to resolve the issue." We will post additional updates as more information becomes available.

3. monitoring Nov 21, 2025, 02:37 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems. Wepa provided the following update: "We experienced a widespread outage due to unexpected issues with an overnight kiosk application update. Our developmental team has been made aware of the issue and pushed out another update this morning to resolve the issue. Our affected kiosk numbers are in the single digits now. If you are still having issues or have any questions or concerns, please let us know and we'll be happy to assist."

4. resolved Nov 21, 2025, 03:09 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 15, 2025, 05:46 PM UTC· resolved Nov 16, 2025, 03:15 PM UTC

1. investigating Nov 15, 2025, 05:46 PM UTC

   A problem with some Nebraska.edu websites is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. investigating Nov 15, 2025, 05:48 PM UTC

   Users may see a Server Error when accessing some websites on the Nebraska.edu domain. Affected sites all appear to reside in one specific hosting environment. We continue to investigate the cause.

3. investigating Nov 15, 2025, 08:40 PM UTC

   We are continuing to investigate this issue.

4. monitoring Nov 15, 2025, 11:41 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

5. resolved Nov 16, 2025, 03:15 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 15, 2025, 05:40 PM UTC· resolved Nov 16, 2025, 12:24 AM UTC

1. investigating Nov 15, 2025, 05:40 PM UTC

   An Omaha Public Power District (OPPD) power outage is affecting the west side of UNO's Dodge Campus, including Maverick Village and Hayden House.

2. identified Nov 15, 2025, 05:40 PM UTC

   Estimate time of restoration, according to OPPD, is 1pm. Network connectivity and other IT services may be affected in buildings without power.

3. identified Nov 15, 2025, 05:41 PM UTC

   Additional information about this OPPD power outage can be found on their website at https://www.oppd.com/outages/

4. monitoring Nov 15, 2025, 08:38 PM UTC

   OPPD reports that power was restored to the area. All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

5. resolved Nov 16, 2025, 12:24 AM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 10, 2025, 02:41 PM UTC· resolved Nov 10, 2025, 10:42 PM UTC

1. investigating Nov 10, 2025, 02:41 PM UTC

   A problem with NuSupport (TDX) is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. identified Nov 10, 2025, 02:59 PM UTC

   The vendor, TeamDynamix, is aware of an issue affecting their environment which is impacting NU and their other customers. They reported at 8:41AM central time that, "We are currently investigating reports of performance degradations." NU ITS will continue to post updates here as additional information becomes available.

3. identified Nov 10, 2025, 04:09 PM UTC

   The last update from TeamDynamix was at 10:08AM central time, "Thank you for your continued patience. We have identified the issue and are actively working to develop a fix for the Work Management performance degradation. We'll continue to provide updates as we know more about estimated resolution time." Thus far, only the technician portal, TDNext (also known as Work Management), is affected. The Client Portal, including the knowledge base, service catalog, and request forms are working as expected. As a result, the primary impact at NU is to IT staff; most end user functionality is working normally.

4. identified Nov 10, 2025, 05:17 PM UTC

   At 11:08AM central time, TeamDynamix reported "A fix has been deployed for Work Management performance degradation. Pages should begin to load. We are still actively monitoring and will continue to communicate updates." NU ITS is beginning to see signs of recovery. TDNext is loading again intermittently now but many IT staff continue to see error messages, slow page loads, and other issues.

5. identified Nov 10, 2025, 06:33 PM UTC

   At 11:58AM, TeamDynamix provided the following update: We want to provide an update regarding the performance issues affecting our application. As shared earlier, we deployed a fix intended to resolve the degradation. Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges. Our team is actively investigating the issue with high priority. We are exploring additional solutions and working diligently to identify and address the root cause. We understand how critical our service is to your operations and deeply regret the inconvenience this is causing. We will continue to keep you informed with regular updates and will notify you as soon as we have more information or a confirmed resolution. Once we restore service, we will provide additional information on root cause.

6. identified Nov 10, 2025, 08:14 PM UTC

   At 2:12PM, TeamDynamix posted this update: "We continue to work on the issue causing degraded performance in TeamDynamix Work Management. We sincerely apologize for the inconvenience and appreciate your patience. Our team is working around the clock to restore full service as quickly as possible. Once service is fully restored, we will share additional details regarding the root cause."

7. monitoring Nov 10, 2025, 09:34 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems. TeamDynamix provided the following update at 3:31PM: We’ve resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored. We appreciate your patience and understanding during this time. Our team is continuing to investigate the root cause and will share additional details once the post-incident review is complete. We are also actively monitoring the system to ensure everything remains stable and continues to run smoothly. Thank you for your continued support.

8. resolved Nov 10, 2025, 10:42 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 07, 2025, 07:58 PM UTC· resolved Nov 10, 2025, 02:44 PM UTC

1. investigating Nov 07, 2025, 07:58 PM UTC

   A problem with Firefly is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. investigating Nov 07, 2025, 09:12 PM UTC

   Services hosted NH Data Center or VMware in including Firefly continue to have issues.

3. identified Nov 07, 2025, 09:39 PM UTC

   ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.

4. monitoring Nov 07, 2025, 09:43 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

5. resolved Nov 10, 2025, 02:44 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 07, 2025, 05:41 PM UTC· resolved Nov 10, 2025, 02:45 PM UTC

1. investigating Nov 07, 2025, 05:41 PM UTC

   A problem with Canvas is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. identified Nov 07, 2025, 05:48 PM UTC

   Instructure, the company who owns the Canvas learning management system, reported at 10:23AM central time that "Some users may be experiencing slow load times or timeout errors when accessing Canvas". They posted an update at 10:58AM indicating, "A fix has been implemented and we are monitoring the results." Additional information can be found on their Statuspage incident at https://status.instructure.com/incidents/sg6jnckysx5w ITS has observed intermittent errors on University of Nebraska instances of Canvas, primarily in the admin portal but also with Speedgrader, which is used by instructors. Please check back for further updates.

3. resolved Nov 10, 2025, 02:45 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 06, 2025, 02:31 PM UTC· resolved Nov 06, 2025, 08:47 PM UTC

1. investigating Nov 06, 2025, 02:31 PM UTC

   A problem with Amazon SES is under investigation. Technicians are investigating the issue. Submitted by Bryan Fitzgerald Questions 402-472-3970 or [email protected]

2. investigating Nov 06, 2025, 02:36 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 06, 2025, 02:51 PM UTC

   ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. Updated by Bryan Fitzgerald

4. monitoring Nov 06, 2025, 04:25 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems. Submitted by Bryan Fitzgerald

5. resolved Nov 06, 2025, 08:47 PM UTC

   All systems are operating normally. This issue is resolved. Updated by Bryan Fitzgerald

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Started Nov 03, 2025, 03:01 PM UTC· resolved Nov 10, 2025, 08:41 PM UTC

1. investigating Nov 03, 2025, 03:01 PM UTC

   Internet2 via GPN in Kansas City is down after carrier maintenance. Traffic has failed over through Northerntier, however some specific services are hard down: HCC to ESNET via GPN Connection to BTN The carrier has been engaged and is investigating. Questions 402-472-3970 or [email protected]

2. investigating Nov 03, 2025, 06:53 PM UTC

   We are working with the carrier and our equipment vendor to isolate the root cause. We are preparing to troubleshoot fiber and equipment issues.

3. investigating Nov 03, 2025, 09:52 PM UTC

   We are continuing to troubleshoot.

4. monitoring Nov 04, 2025, 03:51 PM UTC

   All NU/NN issues appear to have subsided, our carrier continues to work on their outage. We're continuing to monitor for any reoccurring problems.

5. resolved Nov 10, 2025, 08:41 PM UTC

   This incident has been resolved. Lumen will schedule follow-up maintenance at a later time.

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Started Nov 03, 2025, 02:34 PM UTC· resolved Nov 04, 2025, 02:33 PM UTC

1. identified Nov 03, 2025, 02:34 PM UTC

   A problem with Durham network had been identified. Devices are not receiving their network role, a building wide interuption fo fix the issue is expected. Reported by Bret Korth Submitted by Loren Frerichs Questions 402-472-3970 or [email protected]

2. monitoring Nov 03, 2025, 02:43 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

3. resolved Nov 04, 2025, 02:33 PM UTC

   All systems are operating normally. This issue is resolved.

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Started Nov 02, 2025, 03:55 PM UTC· resolved Nov 03, 2025, 02:32 PM UTC

1. investigating Nov 02, 2025, 03:55 PM UTC

   A problem with VPN connectivity and a limited number of other services is under investigation. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. identified Nov 02, 2025, 04:18 PM UTC

   ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.

3. monitoring Nov 02, 2025, 04:31 PM UTC

   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

4. resolved Nov 03, 2025, 02:32 PM UTC

   All systems are operating normally. This issue is resolved.

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