Resolved after 2 hours 10 minutes, affecting Web Express, on August 15, 2018.
Files have been restored and service should be operating normally. The Site Owners of sites where edits were made during a 1.5 hour window have been contacted directly. If you are still experiencing issues with your site, please contact [email protected].
Affected components
Update timeline
- investigating Aug 15, 2018, 07:30 PM UTC
Several sites on the new infrastructure have reported missing images. We are working on a solution and expect to have this resolved in 15 minutes.
- identified Aug 15, 2018, 07:51 PM UTC
Files currently are being restored. There may be a few recently added files that cannot be restored. Impacted Site Owners will be contacted directly.
- monitoring Aug 15, 2018, 09:17 PM UTC
Files have been restored and service should be operating normally. The Site Owners of sites where edits were made during a 1.5 hour window have been contacted directly. If you are still experiencing issues with your site, please contact [email protected].
- resolved Aug 15, 2018, 09:40 PM UTC
This incident has been resolved.
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