University of Colorado Boulder incident

301 Redirect Loop For Attached Files On Webforms

Resolved after 4 hours, affecting Web Express, on April 12, 2019.

resolved Apr 12, 2019, 08:44 PM UTC

This incident has been resolved. Webform submission file attachments can be accessed again.

Started
Apr 12, 2019, 04:43 PM UTC
Resolved
Apr 12, 2019, 08:44 PM UTC
Duration
4h
Detected by Pingoru
Apr 12, 2019, 04:43 PM UTC

Affected components

Web Express

Update timeline

  1. investigating Apr 12, 2019, 04:43 PM UTC

    We are investigating reports of problems downloading files attached to webforms

  2. identified Apr 12, 2019, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 12, 2019, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 12, 2019, 08:44 PM UTC

    This incident has been resolved. Webform submission file attachments can be accessed again.

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