University of Colorado Boulder incident

Issues with authentication and saving content

Resolved after 4 hours 25 minutes, affecting Web Express, on September 25, 2019.

monitoring Sep 25, 2019, 05:47 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 25, 2019, 05:15 PM UTC
Resolved
Sep 25, 2019, 09:40 PM UTC
Duration
4h 25m
Detected by Pingoru
Sep 25, 2019, 05:15 PM UTC

Affected components

Web Express

Update timeline

  1. investigating Sep 25, 2019, 05:15 PM UTC

    We are investigating reports of issues with authentication and saving content.

  2. identified Sep 25, 2019, 05:17 PM UTC

    We have identified an issue with database replication and are working to resolve it.

  3. monitoring Sep 25, 2019, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2019, 09:40 PM UTC

    This incident has been resolved.

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