University of Colorado Boulder incident

Timeouts of all Web Express websites

Resolved after 1 hour 11 minutes, affecting Web Express, on September 26, 2019.

monitoring Sep 26, 2019, 08:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 26, 2019, 08:32 PM UTC
Resolved
Sep 26, 2019, 09:44 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 26, 2019, 08:32 PM UTC

Affected components

Web Express

Update timeline

  1. investigating Sep 26, 2019, 08:32 PM UTC

    We are currently investigating this issue.

  2. identified Sep 26, 2019, 08:36 PM UTC

    We have identified the issue that caused slow response times and are working to resolve it.

  3. monitoring Sep 26, 2019, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2019, 09:44 PM UTC

    This incident has been resolved.

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