Resolved after 3 hours 37 minutes, affecting Web Express and LDAP Authentication, on May 30, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Web ExpressLDAP Authentication
Update timeline
- investigating May 30, 2020, 02:18 PM UTC
We are investigating reports of authentication failure with "Failed to connect to ldap server" as the error message
- identified May 30, 2020, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 30, 2020, 03:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 30, 2020, 05:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 30, 2020, 05:56 PM UTC
This incident has been resolved.
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